Cancellation and refunds

Last updated: 12 November 2026

This page applies to the paid plan. Nothing is charged on the free plan.

Delivery of the service

Arvak is a digital service; nothing is shipped. The paid plan opens in your account as soon as the payment is confirmed and can be used for the site you chose at once.

Cancelling

You can cancel the paid plan at any time in the panel or by writing to [email protected]. A cancellation takes effect at the end of the period you have paid for: the plan stays open until then and nothing is charged for the next period. Afterwards your site stays online within the free plan's limits; nothing is deleted.

Refunds

• First purchase: if you bought the paid plan for the first time, you can ask for a refund within 14 days of the payment without giving a reason. The full amount is returned.
• Renewals: a renewed period is not refunded once it has started; after you cancel you keep using the plan until the period ends.
• A problem on our side: if you could not use the service for a reason caused by us, we refund the part that covers the time you could not use it.
• A wrong or double payment: refunded in full.

How a refund is made

Write to [email protected] with the email address of your account and the date of the payment. An approved refund is sent within 10 working days to the card or account you paid with; your bank may take a few more days to show it.

The full terms of the sale are on the Distance sales contract page.